Customer Services


OnTrend SA was started at the beginning of 2015 in order to give young Cape Town designers a creative space in which to sell their work through. OnTrend is open to new ideas and designs, so please email us if you think your work would do well on our store. All of our designers produce high quality, hand made items that are trending both in South Africa and internationally. We strive to give our clients unique items that might only be available for a short period of time. OnTrend is involved in numerous pop-up stores & events within South Africa. Visit our ‘contact’ page to find out where we are operating from should you wish to try out any items. We trust you will enjoy your shopping experience with OnTrend SA, and please feel free to leave us comments or ideas on our Facebook page.

Shopping with OnTrend

Please take your time browsing through our latest selection of local and international brands. As an OnTrend customer, you have the option to either shop by designer or to shop via category. All of our designers’ items are available for viewing in their relevant fields as well. 
Once you’ve added your favorite items to your cart, your checkout process will require you to fill in your details as well as your payment preference. This is where you would need to let OnTrend know whether you would like to ‘collect’ your item from one of our pop-up stores/warehouse, or if you would like it ‘delivered’. We deliver nationwide. Cash payments on collection can be arranged - simply email us to arrange this. 

Most of our items are ‘order to make’, meaning that the garment is made up especially for you in your size and will be ready for shipping within 5 working days. In some cases we will have stock on hand, and will ship your item the following day. Pay attention to the notes next to each product to find out which category it fits into. Items can also be ordered to your size measurements - these details need to be left in the 'notes' section during your checkout. Special arrangements can also be made for quicker deliveries so do not hesitate to get in contact with us. If you have chosen to ‘collect’ your item, you will be sent an email or SMS letting you know that your item is ready to be picked up. We will also at this point give you the option to collect your item from a few different locations in and around Cape Town. To view our returns/exchange policy please read our ‘returns policy’ below. Feel free to contact us if you have any further enquiries, otherwise - happy shopping!


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the Designer.
OnTrend SA does not refund items unless your item is damaged or incorrectly sized. Please send us an email at if you have any concerns.


If you need to exchange an item for a different size or style, send us an email at These items can be swapped at the address given in Cape Town, or can be resent to you at the standard delivery fee. You as the customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R75, we encourage you to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.


OnTrend delivers nation wide using the ‘Courrier Guy’ shipping service. This is a overnight door-to-door service. Please leave your cell phone number with us when placing an order so that the courier can contact you should any issues arise on delivery.

As most items on the store are ‘order to make’, your order will be delivered to you within 5/6 working days. Some items however are available immediately and will be delivered the day after you place your order.


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